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Home/Industries/Logistics & Supply Chain
Logistics & Supply Chain

One picture of the operation, across every system that runs it

Logistics runs on integrations: carriers, warehouses, customs, customers and often several acquired platforms. We modernise that estate piece by piece and give operations a live view they can act on.

Talk to a sector lead See how we help
A shipment, as one stream of events
  1. OrderBooked by a customer, a portal or EDI
  2. PlanCarrier, route and slot assigned
  3. Clear (where our work concentrates)Customs and trade data filed in advance
  4. Move (where our work concentrates)Live position and exceptions from the road
  5. Deliver (where our work concentrates)Proof of delivery and emissions recorded

The question we hear most

Where is every shipment right now, and which ones are about to go wrong?

Most of an operation’s blind spots sit between systems rather than inside them: the carrier portal says one thing, the warehouse system another and the customer’s EDI feed a third. Every acquisition adds another version of the truth.

We modernise that estate in increments behind one integration layer, so partners connect once and every event lands in a single model. Operations then work from a live picture of exceptions instead of chasing status by phone, and every system retired is one fewer place for data to go stale.

Four forces reshaping logistics

The shifts changing what good delivery looks like here, and what each one asks of the teams doing the work.

Visibility is part of the product

Shippers now choose partners on real-time visibility and reliable ETAs as much as on rate.

What it means for deliveryEvents from every system have to land in one model, quickly enough to act on.

Customs is moving to data deadlines

Advance cargo-information regimes such as the EU’s ICS2 replace paper with data that has to be filed, complete, before goods move.

What it means for deliveryData quality at origin becomes a compliance requirement.

Emissions are reported per shipment

Customers’ Scope 3 reporting asks carriers for emissions data per shipment, increasingly calculated to ISO 14083.

What it means for deliveryFuel, distance and load data have to be captured accurately at source.

Growth by acquisition leaves several estates

Operators that grow by acquisition end up running several TMS and WMS platforms side by side.

What it means for deliveryIntegration debt has to be mapped before it can be retired.

Sectors we serve

The pressures differ inside an industry too. These are the parts of it our teams work in, and what sets each one apart.

  • Third-party & contract logistics

    Multi-client warehouses and transport, with an integration for every customer.

  • Express, parcel & last mile

    High-volume networks where scan events and delivery promises drive everything.

  • Freight forwarding & customs

    Document-heavy flows across carriers, brokers and authorities.

  • Warehousing & fulfilment

    Automation, labour planning and order flows that peak with the retail calendar.

  • Cold chain & pharma logistics

    Temperature-controlled movement under Good Distribution Practice.

  • Ports, terminals & shipping

    Berth, yard and gate operations coordinated with many outside parties.

How we can help

Each offering runs on its own or as part of a wider programme, and draws on the AI services, consulting practices and products listed with it.

One integration layer for every partner

Carriers, customers and customs systems connect once, through APIs or EDI, instead of through a different point-to-point link for each.

What you get

  • API and EDI gateway (EDIFACT, X12) with partner onboarding
  • A canonical shipment and event model
  • Monitoring, replay and dead-letter handling
  • A partner onboarding playbook and test harness

Client storyLogistics group

Architecture consolidation across 6 acquired platforms

The challenge
Six acquired platforms were documented in 240 diagrams that no longer matched the systems, so every integration decision began with archaeology.
What we did
Visual Canvas replaced the scattered diagrams with architecture boards linked to the stories they affected, with decisions and reviews kept alongside in Document Spaces.
240stale diagrams replaced by one live model
Daysfor integration decisions that used to take weeks

Client name withheld under NDA. Figures are from the client’s own reporting.

Frameworks we build evidence for

We do not certify compliance — your auditors and assessors do. We make sure the evidence each framework asks for is produced by the delivery process itself.

UN/EDIFACT and ANSI X12International
Standard message formats for orders, shipping notices, invoices and status updates.
GS1 standards and EPCIS 2.0International
Shared identifiers, and a common format for traceability events.
ICS2 advance cargo informationEuropean Union
Complete safety and security data filed before goods are loaded or arrive.
EU Good Distribution PracticeEuropean Union
Controlled, documented storage and transport of medicines, including temperature records.
ISO 28000International
A security management system for the supply chain.
ISO 14083International
A consistent method for calculating the greenhouse-gas emissions of transport chains.

Where teams usually start

Common first engagements in this sector. Most begin with a two-week, fixed-price discovery that leaves you with a costed plan whatever you decide next.

  • A live architecture model in place of scattered diagrams
  • An integration layer that partners connect to once
  • Real-time visibility of shipments and exceptions
  • Fleet telematics feeding the same operational picture

Products most used here

Visual Canvas

A whiteboard that stays attached to the work.

Included with SyncupHUBView product

SyncupHUB

The delivery platform for the AI era.

View product

SyncV2X

Every vehicle, reporting in real time.

View product

Questions from Logistics & Supply Chain teams

That is the constraint we design from. Systems are replaced in increments behind an integration layer, with a rollback path at every step.

With a single live model of what exists and how it connects. That shows which integrations carry the most risk and which can be retired.

No. Consulting engagements stand on their own. We use our products to run the work, but there is no obligation to license anything.

Yes. The integration layer accepts EDIFACT and X12 alongside APIs and maps both to the same shipment model, so partners can move to APIs on their own timetable.

Further reading

All insights

Modernisation · 2 min read

Modernising a core system without a big-bang cutover

How to replace a system the business runs on one piece at a time, behind an interface that lets everything else keep calling the same address.

Regulation · 4 min read

NIS2 for engineering teams: the ten measures, read as work

The EU’s NIS2 Directive extended cybersecurity duties to thousands of organisations in manufacturing, transport, health, digital services and more. Most of its ten minimum measures are things engineering teams build and run.

Cloud & operations · 2 min read

Observability from the first sprint: what to instrument before you need it

The time to find out what a service is doing is not the night it fails. What to instrument from day one, how to choose alerts people will not learn to ignore, and why service level objectives settle arguments.

Talk to our Logistics & Supply Chain team

Tell us the constraint and the systems behind it. We will put an engineer who has worked with both on the call, not the nearest salesperson.

Talk to a sector lead Email the team

What the first call covers

  • Your constraint, and the systems and suppliers behind it
  • Where a two-week discovery would focus first
  • Commercial options in writing within 48 hours

Other industries

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