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Banking & Financial Services

Change an auditor can follow, at the pace the business needs

Banks and financial firms have to ship continuously while proving, release by release, who approved what and why. We bring AI, consulting pods and a delivery platform built so that evidence is a by-product of the work, not a project of its own.

A change, from request to audit file
  1. RequestRaised with its business or regulatory reason
  2. Approve (where our work concentrates)Maker-checker sign-off, with duties kept apart
  3. Test (where our work concentrates)Regression ranked by what the change can break
  4. ReleaseDeployed with a change record and a way back
  5. Evidence (where our work concentrates)The audit trail assembled from the record

The question we hear most

How do we ship every week and still hand the auditor a complete trail?

Most banks still treat audit evidence as a project that starts when the review is announced: weeks of reconstructing who approved what, from tickets, emails and spreadsheets. The work was controlled. The record of it was not.

We think the record should be a by-product of the work. When approvals, tests and releases are captured as they happen, the same trail that satisfies an auditor also shows delivery leads where risk is building — and the bank can change faster precisely because it can prove what changed.

Four forces reshaping banking and financial services

The shifts changing what good delivery looks like here, and what each one asks of the teams doing the work.

Operational resilience is now supervised

DORA in the EU, the RBI’s IT governance directions and the MAS technology risk guidelines put ICT risk, incident handling and third-party oversight under direct supervisory review.

What it means for deliveryResilience has to be designed, tested and evidenced, not asserted in a policy document.

Payments run in real time

Instant rails such as UPI, FedNow and SEPA Instant, and always-on digital channels, remove the overnight window in which change used to be absorbed.

What it means for deliveryRelease risk has to be known before deployment, because there is no quiet hour to recover in.

AI is meeting model-risk rules

Generative AI is moving from pilots into operations, and supervisors expect it inside the same model-risk, privacy and outsourcing controls as any other model.

What it means for deliveryEach model needs an owner, an evaluation set and an audit trail before it reaches a customer.

Cores modernise in steps, not in one weekend

Legacy cores carry decades of product logic, and boards no longer accept replacement programmes that depend on a single cut-over.

What it means for deliveryChange around the core in increments, each with reconciliation and a way back.

Sectors we serve

The pressures differ inside an industry too. These are the parts of it our teams work in, and what sets each one apart.

  • Retail & commercial banking

    Digital channels, onboarding and lending journeys built on cores that cannot stop.

  • Payments & fintech

    Real-time rails, frequent releases and scheme rules that change on a fixed calendar.

  • Insurance

    Policy administration and claims modernisation, with document-heavy work that suits assisted automation.

  • Capital markets & wealth

    Trading, advisory and reporting platforms where latency, suitability and record-keeping all carry rules.

  • Lending & NBFCs

    Fast-growing loan books, co-lending partnerships and regulators asking for bank-grade IT controls.

  • Global capability centres

    Bank-owned engineering centres that need delivery governance their headquarters will sign off.

How we can help

Each offering runs on its own or as part of a wider programme, and draws on the AI services, consulting practices and products listed with it.

Release governance and audit evidence

Segregation of duties, approvals and evidence built into how change ships, so an audit draws on the delivery record instead of a reconstruction.

What you get

  • Release workflow with maker-checker approvals enforced in the tool
  • A trace from requirement to release for every change
  • Evidence packs exported per release or per audit period
  • Access reviews with exportable results

Tier-2 bank

Regulated release governance for a tier-2 bank

The challenge
Before every audit, teams spent weeks reconstructing which requirement each release satisfied and who had approved it.
What we did
Release governance moved into SyncupHUB, with approvals and evidence held in Document Spaces, so the trail from requirement to release was assembled as the work was done.
4 daysto prepare for audit, down from six weeks

Client name withheld under NDA. Figures are from the client’s own reporting.

Frameworks we build evidence for

We do not certify compliance — your auditors and assessors do. We make sure the evidence each framework asks for is produced by the delivery process itself.

DORAEuropean Union
ICT risk management, incident reporting, resilience testing and oversight of ICT third parties.
RBI IT Governance Directions, 2023India
IT governance, change and patch management, business continuity and IT audit for banks, NBFCs and other regulated entities.
MAS Technology Risk Management GuidelinesSingapore
Secure software development, change management, IT resilience and access control.
PCI DSS v4.0.1Card schemes, worldwide
Protection of cardholder data, secure software practices and continuous security testing.
SOX IT general controlsUnited States
Evidence that change, access and operations over financial systems are controlled.
SR 11-7 model risk managementUnited States
Model inventory, independent validation and ongoing monitoring — increasingly applied to AI.

Where teams usually start

Common first engagements in this sector. Most begin with a two-week, fixed-price discovery that leaves you with a costed plan whatever you decide next.

  • Release governance with segregation of duties built into the workflow
  • Audit evidence assembled from the delivery record rather than by hand
  • A policy and procedures assistant for operations and compliance staff
  • An integration layer in front of the core, so channels can change without it

Products most used here

Questions from Banking & Financial Services teams

Yes. Our approach is zero training on your data, with private model routing for hosted models. Where the data cannot leave your control at all, we build the whole stack on your own hardware, air-gapped if required.

It is enforced in the workflow itself — who can raise, approve and release a change — rather than left to a policy document, and every step is recorded in an audit trail.

Routinely. We are often brought in to make a multi-vendor programme cohere, with shared interfaces, quality gates and telemetry so accountability stops falling between contracts.

The ones your auditors test against — typically DORA, the RBI and MAS technology risk rules, PCI DSS and SOX IT general controls. We do not certify compliance; we make sure the evidence each framework asks for is produced by the delivery process itself.

Yes. A capability centre needs delivery governance that headquarters and its regulators will both accept. We set that up, and can run pods alongside the centre’s own engineers.

Further reading

All insights

Regulation · 4 min read

DORA, read as a delivery checklist

The EU’s Digital Operational Resilience Act has applied since 17 January 2025. Most of what it asks lands on the teams that build, test and run software. Here is what that means in practice.

AI engineering · 3 min read

GenAI assistants that cite their sources: a build checklist

An assistant that answers from your own documents is only useful if people can check it. What it takes to build one that grounds every answer, respects permissions and says when it does not know.

Regulation · 4 min read

The EU AI Act for engineering teams: what to build before you are asked

Most of what the AI Act asks of high-risk systems is engineering work — logging, documentation, human oversight, data governance. Building it in now costs far less than retrofitting it.

Talk to our Banking & Financial Services team

Tell us the constraint and the systems behind it. We will put an engineer who has worked with both on the call, not the nearest salesperson.

What the first call covers

  • Your constraint, and the systems and suppliers behind it
  • Where a two-week discovery would focus first
  • Commercial options in writing within 48 hours
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